Virus Removal & Computer Repair Blog by Support Nerds » spyware removal

Online Virus Removal

Kyle Springer — Sat, 24 Oct 2009 00:42:20 +0000

With the addition of remote support, online virus removal has become a new addition to consumers. Support Nerds would like to take a moment to explain how online virus removal works with our signature support platform.

Before the Days of Support Nerds

Before Support Nerds and the ability to remote into customers PC to remove viruses and malware was a possibility, consumers would have to take their PC to a local retail store for repair. This would result in high prices (+$100) and typically would leave you without a PC for days. This would leave many PC owners with separation anxiety. In today’s world it is almost impossible to get by without a PC due to email communication and daily networking.

A New Beginning for Virus Removal and Computer Repair

Now consumers have the possibility of receiving virus removal and other computer repair categories remotely via Support Nerds Signature Support Platform starting at $49.95. How it works is:

Customer visits http://www.SupportNerds.com
Click the Live Chat Button
Enter your name and in less than 1 minute you will be connected to a Live U.S. Based Certified Expert
The Expert will chat with you and listen to your issue and diagnose the problem for free (Geek Squad charges $10+ just for diagnosis of issue)
The Expert will present you with a work order for the virus removal or computer repair.
You will hit accept and enter your payment information through our secure payment platform.
Upon successful payment, you will download a small program that will allow the Expert to remote into your computer and begin the virus removal or computer repair.
The Expert will now resolve the issue immediately and return your PC to a healthy state.

Support Nerds 100% No Fix, No Pay Guarantee

Were so sure that you will be completely satisfied with our service, that if we are unable to resolve your issue, or you are less than 100% satisfied with our service, we will immediately refund you your full service purchase, no questions asked and no hoops to jump through.

If you think your PC might be infected with a virus, spyware, or even malware, feel free to start a chat with one of our U.S. Based Certified Experts. We can remove the virus typically in under 1 hour using our remote tools for $49.95. Since our Experts work remotely, this means you never have to leave your home, and we never have to visit your home. It’s the quickest and most affordable resolution for virus removal. Please visit http://www.SupportNerds.com to speak with an expert right now.

How a Virus Infects Your PC

Kyle Springer — Mon, 12 Oct 2009 06:10:29 +0000

Every time one of our U.S. Based Experts removes a virus, spyware, or malware from a PC, we always get asked “Can you tell me how the virus got on my PC”. The short answer to this is no, even though we can remove 99% of viruses without a customer having to format their PC, we usually can not tell how the virus infected the PC. However, we can tell you a few ways viruses infect customers PC to help you stay clear of viruses.

No Anti-Virus Software

The first mistake a lot of customers make is to leave their anti-virus not up to date or lack to have anti-virus software at all. Although finding the right anti-virus for you is a different conversation, it is important to choose one that you find fits your needs best. We always suggest MalwareBytes for it’s active protection and ability to stop infections cold in their tracks. This is why we offer this software free to every customer who purchases our PC Total Care service.

Mistaking Windows for Windows

Some viruses like to infect your PC by tricking the user into thinking it is a normal windows window. This gets you to click it which then gives you another misleading pop up window which gives the okay to the virus to infect your PC. They do this by creating images of common windows on your PC and putting them in a web page so you think there actually a window. If it looks suspicious, don’t click it, and if it looks like it’s a window in a window, that’s also a clear sign that it is probably a virus trying to infect your system.

Clicking Yes or Ok to Pop Ups

Commonly, your browser will give you a pop up alert, saying something to the extent of “You are about to leave this site” with your choices being OK or Cancel. Our Support Platform does this if you are closing the window during a chat to keep you from potentially losing the chat between you in the expert and is the proper use for this. Some malicious sites like to use this for the go ahead for you to infect your PC with a virus. If you are unsure of the popup, always click cancel, but make sure it is not a fake image of one like we talked about above.

P2P Filesharing

Lets just be honest here, most people use a P2P sharing system like limewire, bearshare, or bit torrents. While we will tell you it not okay to download copyright material and this is illegal, you may continue to use the P2P programs for use with free products. P2P is a great invention for users that has been abused by malicious people. They will create a virus and make it look like a file you are searching for to download. You will download it and open it and instantly the virus will infect your PC. I will clearly tell you that using P2P is about the best way to get a virus so if your not familiar with how to navigate these programs, it is best to steer clear of them.

Virus Removal

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3 Signs That You Might Have a Virus

Kyle Springer — Thu, 08 Oct 2009 22:39:11 +0000

So you think you might have a virus? Lets discuss some of the symptoms that you might have if your PC is infected with a virus.

You get Redirected to Different URL’s when Your on the Internet

If you’re surfing the web and you type in your favorite address and it takes you to some other site that typically is trying to sell you something or throws a bunch of pop-ups on your screen, you may have a hijacked computer. This is where a virus has infected your PC and will steer you to different web sites then the ones you requested. It sometimes can get so bad your unable to surf the Internet at all.

Strange New Programs that Constantly Tell You that Your PC has a Virus

This is one of the newest forms of malware and causes a lot of headaches to PC users. One day you’ll notice a new little icon running in your tray, typically it’s a shield or something similar and it will constantly tell you that you are infected and pushes you to buy their software. This is a malware virus that will only attempt to get you to purchase it so it can steal your credit card number. These virus sometimes just get down right annoying as the longer they are on your PC, the longer the more they will slow down your computer experience.

Constant Freezing and Random Rebooting

Sometimes viruses will slow down your PC extremely and even randomly reboot your computer for no reason. These viruses typically are there for one reason, just to cause you problems. Typically, if this occurs, you can rest assure that a virus is the cause of this problem.

Think You Might Have a Virus?

If you think you might be infected by viruses, spy ware, or malware, feel free to visit our site at http://www.supportnerds.com and chat for free with a U.S. Based Certified Expert who will diagnose your problem and can perform a virus removal, typically in under 1 hour with out you ever leaving the comforts of home.

Free

Start a Live Chat Now With a U.S. Based Certified Expert!