Support Nerds was recently interviewed on WBKO about the issues faced by many small businesses in light of the McAfee Bug. Kyle Springer explained how many small businesses across the nation are left dealing with the McAfee bug on their own.

View the Story on WBKO’s website: http://www.wbko.com/home/headlines/91877854.html

or Read Below:

Your anti-virus software may have glitched your computer and you may not even know it.

On Wednesday, a faulty program by the McAfee software caused PC problems all across the country, including Kentucky.

But a least one computer expert says for some, the problem may last a few more days.

“You would just be sitting here and your internet would disappear, your PC would slow down and you wouldn’t know why,” explained Kyle Springer, CEO for Support Nerds, of Bowling Green.

It’s a problem that’s kept Springer busy since Wednesday.

“It’s just been ramping up since,” he said. “It will probably go through the weekend because some people probably still don’t know what the problem is with their PC.”

Springer is the head of a Bowling Green company called Support Nerds.

He says his company has taken 30 to 40 calls a day regarding a glitch stemming from the anti-virus software, McAfee.

“Somewhere in their programming they had messed up and completed what’s called a ‘false positive,’ where it actually deleted a Windows file and disables your internet,” he said.

The glitch struck government offices, schools and even some hospitals across the country.

And while according to McAfee, the problem only affected corporate customers, Springer says it’s been the small businesses that continue to suffer.

“They don’t have an IT department, so when they have these issues it’s just as if they’re at home,” he said. “They don’t have an IT person to go to and they don’t know what the problem is, so business is down and they’re losing money.”

Other computer repair shops we spoke to say they haven’t seen many problems from the glitch.

They add that they do tell their customers just to avoid McAfee software all together because of problems.

McAfee has posted fixes to the problem on its website.

Anti-Virus Software

As soon as you get your PC, the next best thing you can do is purchase anti-virus software. While we off MalwareBytes with our PC Total Care Service which protects your from viruses and malware, you may decide to go with an alternate. Decide what best suites you. While AVG, AdAware, and others are free to the public, I can personally tell you they do not protect as well as paid anti-virus choices. Next to MalwareBytes, my next recommendation is Zone Alarm Internet Security Suite.  I like this software because it is easy for the end user to manage and does a very decent job of protecting while also offering Zone Alarms robust Firewall Protection.

Defrag! Defrag! Defrag!

I cannot stress this enough, Defragging your PC is a mandatory task that I suggest takes place once a month.  While your PC comes with free defragging software, I suggest the free alternative Defraggler. A computer becomes fragmented when data is stored throughout the hard drive disk space instead of organized all together which slows down your PC causing longer load times. Running a De-fragmentation of your hard drive can be the difference between night and day.

Cleaning Your Startup Items

All too often when cleaning someone’s PC, we at Support Nerds find that they have a heavy amount of start-up items which slows down the time the PC takes to load because it has to load all of those items on boot. Now if you are not familiar with MSCONFIG and using that tool, I suggest that you connect to one of the Certified U.S. Based Experts at Support Nerds and allow them to assist you in tuning up your PC.

Windows Update

I see it all too often when customers do not have the latest service pack. It is important to always stay connected to Windows for updates as they release updates that are important for your operating system on a daily basis. Neglecting to perform service updates can result in slow running systems, security vulnerabilities and much more.
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You Never Leave Your Home or Office

With Support Nerds, you never have to leave the comforts of your home or office and the same is true for your PC. When you take your PC to a retail store, you’re not only going to have to pay high prices to have your PC fixed, you’re going to have to transport it to the facility and in most cases leave your PC with the store for an extended period of time, not to mention pay the high price for the inconvenience.

Retail Stores Have Been Found Snooping through Customer Files

If you do a search on Google with “Computer Repair Store Snooping Lawsuit“, you will find that these stores have been found unlawfully invading the customers PC to recover sensitive data for their own personal use. With Support Nerds, you see everything the expert does at all times and at any time if you felt unsecure, you can immediately end the session.

Our Experts also go through a rigorous background hiring process in which they must first submit an application with a positive resume and positive recommendations. Then the expert must pass our rigorous certification process to show that they have the knowledge to support our customers. After that a personal interview is conducted along with a criminal background check. Support Nerds will not accept any candidates who do not pass each one of these requirements.

With Support Nerds, You Save Lots of Money

Since our experts work remotely and are U.S. Based we are able to pass along the savings to the customer while providing them with on shore support. We aim to connect an expert to a customer for a long term relationship so you have your own personal I.T. assistant for your home or office. In the process of this we are able to provide phenomenal service plans such as our PC Total Care Service which give you 3 support sessions and free name brand virus removal software at a price less than 1 visit to a retail store.

So if you are unsure of remote support, ask questions, chat with an expert, were always here to help, just visit SupportNerds.com or click the chat link below and easily connect to a Live U.S. Based Certified Expert who is waiting to assist you!

Start a Live Chat Now With a U.S. Based Certified Expert!
We Specialize in Virus Removal